Support

Last updated September 30, 2026

Need help? Write to hello@worldpuzzle.app and include your iPhone or iPad model and iOS version. We usually reply within two business days.

Common questions

How do I restore World Pass on a new device?

Open the app, go to Profile and tap Restore Purchases. Use the same Apple Account you bought it with. The paywall also has a Restore button.

How do I cancel my subscription?

Open Settings on your iPhone or iPad, tap your name, then Subscriptions, and choose World Pass. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep access until the end of the period you paid for.

Can my family use World Pass?

Yes. World Pass supports Family Sharing: members of your family group get it on their own devices.

I bought miles but did not receive them.

Make sure you are online, then reopen the app: purchases that were interrupted are delivered automatically. If they still do not appear after a few minutes, email us with the date of the purchase.

How do I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

The music or sounds are off.

Check the Music and Sounds switches in the app's Profile tab, and the silent switch or Action button on your iPhone.

Will I lose progress if I delete the app?

Progress is stored on your device, so deleting the app removes it. Purchases are never lost: restore them with Restore Purchases.

Which devices are supported?

iPhone and iPad with iOS 18 or later.